Effective managed IT services are about more than monitoring systems and responding to issues. Varistream Solutions combines proactive maintenance, cybersecurity, Microsoft 365 expertise, and strategic guidance to help organizations improve reliability, strengthen security, and support long-term growth.
| Feature | Bronze | Silver | Gold |
| Monitoring | ✅ | ✅ | ✅ |
| EDR Protection | ✅ | ✅ | ✅ |
| Backup Monitoring | ✅ | ✅ | ✅ |
| User/Workstation Support | ❌ | ✅ | ✅ |
| M365 Support | ❌ | ✅ | ✅ |
| Phishing | ❌🟡 | ✅ | ✅ |
| M365 identity protection (ITDR) | ❌🟡 | ✅ | ✅ |
| Security awareness Training | ❌🟡 | ✅ | ✅ |
| Strategic Planning | ❌ | ❌ | ✅ |
| Vendor Coordination | ❌ | ❌ | ✅ |
Managed Bronze
This level of managed services focuses solely on infrastructure.
Best for: organizations with internal IT resources that need monitoring, security, and infrastructure management.
- Varistream Tech stack on all servers and workstations
- Remote machine management
- Monitored Endpoint Detection and Response
- Remote access
- Software updates
- Machine monitoring
- Manual monthly updates and checks for networking devices and servers
- Automated updates to workstations
- Backup monitoring and monthly checks
- A Tier 2 account technician assigned to your account as a main point of contact/knowledge
- Support for issues with the infrastructure is included. User support and workstation software support is not included and billed at the normal rates.
- Hardware refreshes are billed at the normal rates. This includes workstation rebuilds as required.
Managed Silver
This level of managed services focuses on both infrastructure as well as providing email and cloud services support.
Best for: organizations that need both infrastructure management and day-to-day user support.
- Everything included in Managed Bronze plus;
- User / Workstation support is included for normal usage
- M365 Password resets
- Troubleshooting access
- M365 endpoint software troubleshooting
- Varistream User tech stack for all m365 users
- Security Awareness training
- M365 monitoring and risk detection
- M365 Backup
- Enterprise password management software
- Maintain and monitor M365 Tenant
Managed Gold / All in
This is the top level of service providing support for future planning and support with vendors.
Best for: organizations looking for a complete IT partnership including strategic planning and technology leadership.
- Everything included in Managed Silver plus;
- 20 hours available for IT Roadmap creation and vendor meetings
- Workstation refreshes / rebuilds as deemed necessary.
- Hardware recycling with software wipe of drives with certificate
- Reduced emergency rates
- Full IT Support for normal usage
- password resets
- troubleshooting access
- troubleshooting endpoints
Let’s Discuss Your IT Goals
Technology should support your business, not create obstacles. Whether you’re looking for ongoing support, improved cybersecurity, Microsoft 365 assistance, or guidance on future technology investments, we’d welcome the opportunity to learn more about your organization and discuss how we can help.