Break / Fix
Break / Fix refers to support where your systems are down and you need immediate support. While this type of support is something we provide to meet your immediate needs, we take this further to create a relationship with your company where we provide you proper IT solutions going forward, not just immediate fixes. There are many benefits for you as a company in this approach.
- Less downtime. Having your users unable to work is expensive. We’ll help reduce this downtime by
- monitoring and updating your workstations to help reduce unexpected issues.
- Regularly scheduled maintenance for your servers and networking equipment.
- Increased security. A security breach can range from embarrassing to catastrophic. We’ll improve your security in several different ways.
- Automated software updates
- Monitored Endpoint detection and response software to alert us to potential incidents.
- Managed Next generation Antivirus
- Firewall maintenance as possible. Recommendations for NGFW solutions to increases security as needed.
- Disaster recovery. Backup, backup, backup. We’ll help with your DR plan from simple backups to full recovery as needed.
Rates
Standard Rates (All rates are per hour)
Onsite (Minimum billing of 1 hour, billed in 30 minute increments)
- Tier 3 Onsite: $150
- Tier 2 Onsite: $125
- Scheduled after hours: $225
Remote (Minimum billing of 30 minutes, billed in 15 minute increments)
- Tier 3 Remote: $125
- Tier 2 Remote: $100
Emergency rate (Minimum billing of 3 hours. This is unscheduled after hours work, or work which pulls a technician from a different client site)
- Initial 3 hours: $300
- Subsequent hours: $225